Why Customers Complain

People who complain are taking ownership in your business. Which is exactly what you want. It's painful, it's a nuisance and it will wear you down, but it's good for the business. Most of customer service is being responsive, but we can't react if we don't know what is wrong.

Learn about the different types of complaining members, why they complain and what you can do to make your business better.


  • Item #: DLR__MC

Why Customers Complain

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