Customer Service is Retention

The fitness industry has changed so much in the last decade. Traditional ideas on how a business should be run don't really work with today's consumer and marketplace.

Understanding how important Customer Service is will equate to you having a higher retention rate. Members that stay longer and pay longer cost the business a lot less money then finding new ones.

This E-Book will help you understand this business concept and provide you ideas on what you can do to effectively increase retention.


  • Item #: U5DLEB_CSMR

Customer Service is Retention

Price: $11.95
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